Repairs & Resizing

Simply Faye jewelry is made to last. Most jewelry are worn for over a year, daily, with no lack in quality!

4 MONTH QUALITY GUARANTEE: Our quality guarantee means that your jewelry is guaranteed to hold up to normal everyday wear for 4 months after purchase date (which can be found on your invoice) or I'll fix it for free! You just pay the shipping, if needed. If you have an issue with the quality of your jewelry, send me a message using the message bubble at the bottom right of the screen. PLEASE DO NOT SEND JEWELRY BEFORE CONTACTING ME.

We do not recommend you put your jewelry in contact with chemicals such as chlorine in pools and harsh cleaning supplies. If you do so, the wire is subject to break down from the chemicals and will not be covered by the guarantee. I'm still more than happy to fix it, I just charge a small fee to cover a portion of the time to restring your bracelet so please select I damaged my jewelry.

EXCEPTIONS: Your jewelry will be tugged and tried with daily wear and it's made to hold up to that- no worries! But excessive pulling or a hard snag (on a drawer pull, fence, etc.) is not covered by this guarantee.  Please, in honesty, include if you damaged your jewelry beyond normal wear.

SHIPPING: If you are shipping jewelry please place it in a zip lock bag and mail back in a bubble mailer to ensure its safety and tracking so you can find your jewelry if I don’t receive it. If you are mailing back just a chain (not beaded jewelry) and do not have the bubble mailer you received it in or access to a similar one please wrap the jewelry in tissue, place in a zip lock bag and then in an envelope taped shut.

JEWELRY PURCHASED 4+ MONTHS AGO REPAIRS: I am always willing to repair any jewelry made by me. Please message me about the fee to have the repair done.

NECKLACES: Necklace chains cannot be repaired and need to be replaced if broken. If purchased in the last 4 months I will do the work of replacing it for free but ask that you cover a portion of the cost of the material. Please message me with any questions.

 

Thank you for your support and trusting me with your jewelry needs! Nothing in this world is perfect, but I want your Simply Faye jewelry experience to be as close to perfect as possible!